AV SERVICE
NTPL prides itself in delivering world-class maintenance and support services for its customers for over 15 years. Our customer service principals are based on our mission of being committed to delivering excellence at value.
Choosing to invest in an audio, visual, or communication system for your organization is an important decision. Even more critical is proper and regular maintenance for your AV equipment’s to avoid likely system mishaps that could cause personnel downtime and a loss on revenue opportunities. This is why AV service & support agreements are also vital to your audio-video investments if you want to ensure your equipment remains in good working condition, especially when communication is most vital and at the core of your organization.
In order to fit in with the way your business operates and to minimize downtime, our technicians act as an extension of your own support team offering solutions and support on-site or remotely. Our service offerings are totally flexible and can evolve to meet your needs.
NTPL’s AV Maintenance Programs
NTPL’s maintenance programs provide clients with on-going support to ensure the audio-visual system continues to operate at the optimum level. We provide flexible maintenance and service levels for all of our installations as well as for your existing systems. Our standard maintenance contract keeps your system in the best shape possible and minimizes downtime.
Priority Service Program (PSP)
Your audio-visual systems are an investment. Our Priority Service Program is a proactive step to help you protect that investment. We help you reduce equipment downtime and capital expenditures with proper planning and scheduling of preventive maintenance for all your AV equipment. Our PSP extends the life of your assets, increases their total lifetime value, and minimizes the occurrence of major repairs.
- Regular Preventative Maintenance Visits by our engineer to check the site is up and working.
- Rapid response on Maintenance call
- Onsite support during critical events
- Parts & Labour cost for repair covered in PSP
- Firmware and Software Upgrades
- Greater Assurance of trouble-free operation and reduced downtimes
Service Advantage Program (SAP)
NTPL’s Service Advantage Program is designed to provide you with support and technical expertise should anything go wrong with your installation or equipment. We provide immediate help at the touch of a button to put you back on track immediately. We are sure you will appreciate the significance of having excellent quality service from NTPL at your doorstep at reasonable value.
Key Features:
- Quarterly Preventative Maintenance Visits
- Maintenance call out with 24 hours turn around or even same day
- Priority Support to equipment protected by our SAP Program
- Repairs at cost-effective value.
- Regular cleaning service of AV parts